KEY PRODUCTS AND SOLUTIONS
Customers

Customer onboarding

Customer account

Bill payment, repayment

MGM, points and redeemtion

Sales

Lead for Direct Sales

Telesale

Sales MIS

Sales dashboard

Customer Service

CS Inbound IVR

CS Ticket management

CS chatbot

CS Work-from-home

Collections

OB Click-to-Call

OB auto dial

OB voice blaster

Field visit

Customers

Customer onboarding

Customer account

Bill payment, repayment

MGM, points and redeemtion

Sales

Lead for Direct Sales

Telesale

Sales MIS

Sales dashboard

Customer Service

CS Inbound IVR

CS Ticket management

CS chatbot

CS Work-from-home

Collections

OB Click-to-Call

OB auto dial

OB voice blaster

Field visit

Collections

BIZBANK C3 is a customer centric with 360 degree view of all customer loan accounts.

BIZBANK Core System
ALL IN ONE SOLUTION
to decide the best strategy for allocation with role matrix and predictive follow-up actions.
Mobile App for Field Visit
COLLECT MONEY
anywhere, anytime. Secure and easy to use on smart-phones.
WFH for Call Agents
WORK-FROM-HOME
solution for call agents to make unlimited outbound calls just 1 click on BIZBANK smart mobile app.
All in One solution for Collections Services

1 minute money collected with e-signature on smart FC app.

Multiple data allocation models for call and field visit.

Online and realtime call/visit monitoring reports.

Unlimited bank data mapping, configurable workflow and call matrix.

Redefine data source templates easily by business team.

Full integrated with telecom, payment and AI services.

Support multiple languages both cloud and on-premise deployments

White-label with full customization services.

Smart App for Field Collections Team

Collect money quickly and effectively. Invisible the cash flow between staff and management levels.

BIZBANK FIELD VISIT SOLUTION

Optimize payment process. Effective market employee management.

Field management

Call, chat, notification

Offline visit

Mobile payment

Team and FC allocation

All data is protected

BIZBANK field visit payment solution
Enter repayment amount.
Connect to device.
Slide ATM/Credit card.
Process payment.
Receive payment result.
Support multiple transactions per visit time.
Smart mini reports for Collectors
Manage visit and case data reports.
Report by product, status, target,…
Online, offline reports.
Customers
BIZBANK Customer 360 view platform

Discover All in One solution for customer onboarding, self services and more.

Customer onboarding
Bill payments
Repayments
MGM
Membership points
And more
Mobile Banking
Apply new loan offer online in 1 minute
Receive money in 1 day
Manage my loan all in 1 app
Manage your bank accounts
Receive repayment push messages
Internet Banking
Manage your credit cards
Fast cash & IPP conversion services
Make bill payments, repayments
Contact CS by 1 click
Unlimited point redemption gifts
Smart CS solution
Chat with customers from Zalo, Facebook and other social chat apps
Receive calls from customers, call back to customers anywhere on single smart CS mobile app
No late responding, no missed call from customers with work-from-home solution
Sales
BIZBANK lead for sale agent

Smart assistant AI to convert all leads information easily.

The easiest way to manage leads
+ 85 %
Lead cases approved!
+ 2000
Sale agents work
at the same time.
+ 85 %
Lead cases approved!
+ 2000
Sale agents work
at the same time.
Sales dashboard with online MIS reports

+ 69

Online report views.

+ 15

Sales team levels.
Sales dashboard with online MIS reports

+69

Online report views.

+15

Sales team levels.
Customer services

Explore all the solutions on the BIZBANK Customer 360 view Platform.

  • PLAY IVR

    Customer calls to hotline and hear IVR

    Press number button to connect CS team

  • CS TALKS

    System routes the call to the right CS agent

    CS picks up the call and start talking

  • CALL RECORD

    CS records the call result data

    CS may create call back schedule

  • CALL BACK

    CS can do call-back to customer’s phone

    CS records the call result

  • CALL HISTORY

    CS can search call history data

    CS can hear the call record result file online

Smart CS solution
All customer’s messages will be managed in one single CS dashboard
Manage data flows, Campaigns, my worklist, call back schedule
Flexibly manage call matrix, call results, call scripts for all call agent teams
Realtime monitors reports for all management levels
BIZBANK APP FOR CALL AGENTS
Work-from-home for call agent teams

Receive customer sevice call anywhere, anytime. Make outbound call easily on smart-phone.

Work from home
Solution for call agents to make unlimited outbound calls just 1 touch on BIZBANK smart mobile app.
Customer data allocation
Easily look up the call history data. Just 1 touch on BIZBANK smart app.
Add unlimited customer phone numbers.
Actively choose the number to make a call.
Secure call information
Make outbound calls by company registered phone lines.
Secure customer personal data.
Record call voice automatically.
Call performance reports
Minimalistic design.
Full statistics help employees easily track call performance.
Notification of missed appointment reminder and support for immediate callback.
OUR SERVICES

Here's how BIZ4 can benefit your business.

Licensing with whitelable service

Products for customer, sale, collections and operation

Maintenance service

Yearly service with full product customization services

Outsourcing service

Software design and development by your need. We manage projects by Agile methodology to deliver products around the world

Integration service

Provide data integration service for any kind of data

DWH design service

We are strong with data warehouse models for bank and consumer finance businesses.

TARGET CUSTOMERS

Our customers’ success is critical to our growth and we’re committed to succeeding together.

Digital banks (BANK)
Consumer Finance (CFC)
Fintech business (FINTECH)
Bank and finance services
These Brands Trust BIZ4

Put your trust in the right place
Get success in an easy way.

DEMO FEATURES

Explose BIZBANK product case studies.

AI technology in Customer service.

How to Manage your Customer Service quickly and effectively?

Update fast accuratte statistical reports.

AI technology in Customer service
Automate understand demand and provide full information your clients with Chatbot.
Back
How to Manage your Customer Service quickly and effectively
Get all customer feedback and perform the process. Strictly manage the process and receive the customer demands.
Back
How to Manage your Customer Service quickly and effectively
Get all customer feedback and perform the process. Strictly manage the process and receive the customer demands.
Back
More Simply
More Efficiently

Work with a trusted software whitelabel parter to maximize your success while minimizing your operation costs.

Get in touch
Email: cs@biz4.vn
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Email: cs@biz4.vn
ABOUT US

BIZ4 Group JSC is a leading solution provider of banking, finance and insurance businesses. Our engineers bring organizations better products, so they can stay focused on growing their core business.

MORE SIMPLY
MORE EFFICIENTLY

We target to propose a simpler solution to bring more efficiency values to our trust clients. We learn from our successes and avoid our mistakes to build growing mindset of our BIZ4 family members.

VISION
BECOME SMARTER SOLUTIONS ON 4.0 TECHNOLOGY TO BRING BETTER VALUES TO CUSTOMERS.
MISSION
MAKE A SMARTER PRODUCT
BUILD A MORE PROFESSIONAL TEAM
DEVELOPING CUSTOMER RELIABILITY.
CORE VALUES
BETTER RESULT
USER EXPERIENCE
INTEGRATION
INNOVATION
LEAD THE CHANGE.